Pan-India Logistics & Claims
Shipping & Returns
Transparent dispatch schedules, free shipping criteria, and seamless replacement support for NNURA formulations.
Dispatch & Delivery Policy
- ―Free Pan-India Delivery: Automatically applied to all orders equal to or exceeding ₹499.
- ―Standard Processing Time: Orders are packaged in sealed airtight containers and dispatched within 24 to 48 working hours from our GMP unit.
- ―Estimated Delivery Windows: Metro cities: 2–4 business days. Regional and tier-2/3 hubs: 4–7 business days.
- ―SMS & Tracking: Live tracking AWB numbers are dispatched via email and SMS immediately upon pickup.
Replacement & Return Protocol
- ―7-Day Replacement Guarantee: Valid for transit-damaged bottles, unsealed packages, or incorrect items.
- ―Hygiene & Safety: As medicines are regulated healthcare goods, items opened or partially consumed cannot be returned unless verified defective.
- ―Unboxing Documentation: For immediate courier damage claims, sharing a quick unboxing video or photo is appreciated.